Refund policy
Thank you for choosing ErgoCare™. We stand behind the quality of our ergonomic products and want you to be completely satisfied with your purchase. That’s why we offer a hassle-free 30-Day Satisfaction Guarantee.
30-Day Money-Back Guarantee
You have 30 days after receiving your item to request a return or refund. To be eligible for a return, your item must be in good condition, free from damage, and returned in its original packaging along with all included accessories.
How to Initiate a Return
1. Contact our customer support team at [ergocare.official@gmail.com] with your order number and the reason for your return.
2. Our team will review your request and provide you with the return shipping address and instructions on how and where to send your package.
3. Items sent back to us without first requesting a return will not be accepted.
Return Shipping Costs
- Defective or Damaged Items: If your order arrives damaged, defective, or incorrect, please contact us immediately with photo/video proof. We will cover all return shipping costs or send a replacement free of charge.
- Customer Preference Returns: If you are returning an item due to personal preference, the customer is responsible for paying the return shipping costs.
Refund Process
Once your return is received and inspected, we will notify you of the approval or rejection of your refund:
- If approved, your refund will be processed automatically to your original payment method within 3 to 7 business days.
- Please remember it can take some time for your bank or credit card company to process and post the refund to your account.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Questions & Support
If you have any questions concerning our return policy, please reach out to us at [ergorest.official@gmail.com].